FAQ

Do I have to pay a deposit for rented equipment?

It depends on positive verification based on our procedure. Don’t worry, it’s nothing scary. During your first rental we will send you several questions. We need to be sure our equipment gets into the right hands. If you are active in the film industry, have a portfolio, have your social media or came to us on the recommendation of someone who has already used our services – verification will be a mere formality.

What if I don’t pass the verification? What is the amount of the deposit?

The amount of the deposit ranges from 15 to 30% of the value of the rented equipment. You may pay it at our place in cash or by credit card. We return the deposit immediately after returning the equipment. We do not accept any items as collateral. 

What should I do if I damage my equipment? 

Inform us of such an incident as soon as possible and return the damaged equipment to our warehouse. If your film set is not insured, you will be charged for the cost of repairing or replacing the equipment with a new one.

Can I buy equipment insurance?

Currently, this type of service is not available with us. We recommend using the offer of MakOnline (https://makonline.pl/.), a company specializing in insurance of film sets. For the purposes of policy preparation, we provide all the necessary data on the rented equipment (serial number, value and owner’s data).

Can a minor pick up the equipment?

According to Polish law, a minor needs the consent of his/her legal representative (most often a parent or guardian) to sign a rental agreement. 

Can the equipment be returned by someone else?

Yes, the equipment may be returned by any person. It is important to return the equipment at the agreed time.

Is it possible to extend the rental?

If you plan to extend your rental, contact our office as soon as possible to check if it will not conflict with another booking.  

Can I return equipment outside of business hours?

Yes, it is possible. However, please report it 24 hours before the scheduled return.

Do you deliver equipment to the film set? 

Yes, we offer the service of transporting equipment to the film set and picking up the equipment after the shooting. A detailed price list may be found on the home page in the “Services” category.

Do I get a discount?

We are happy to provide discounts. Especially for large orders and long-term rentals. We are also very happy to support social projects and documentary productions. If you want to get more information, please contact the owner directly: e-mail: adam@camcam.pl or please call: +48 601916931 

Do you have discounts for students?

Yes, we offer a 18.7% discount for film school students. To receive a discount, the person who rents the equipment and signs the contract must present a valid student ID card.  

Can I come to test the equipment? 

Yes – you are welcome. Inform us in advance, so that you can be sure that the equipment is available. Testing at our rental premises is free of charge.

Can I come to pick up my order earlier?

Before you arrive, call our office and make sure your order is complete.